Travel and Complaints

“USDOT launches new aviation consumer complaint system.”

The U.S. Department of Transportation launched a new system for submitting and handling air travel service complaints.

The new system is part of the Aviation Complaint, Enforcement, and Reporting System, USDOT said.

The previous system was developed in the 1990s, and USDOT said it was outdated.

“I’m committed to making USDOT work better for the American people. By modernizing our technology and getting rid of outdated legacy systems, we can better serve the traveling public and maximize efficiencies,” the U.S. Secretary of Transportation Sean P. Duffy said.

According to USDOT, travelers can now easily file air travel service complaints, comments, and compliments through ACER’s consumer portal online.

The portal also makes it easier for airlines and ticket agents to respond to and process consumer complaints.

With the new system, airline and ticket agents will receive the submission of complaints, comments, or compliments in real time in the ACERS Aviation Industry Portal and by email.

The old system took over a month for these submissions to be received by the industry, USDOT said.

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